In an effort to promote proper hygiene during the coronavirus scare sweeping the globe, the city of Richmond will not disconnect water service due to nonpayment through April 30.

However, utility bills will still have to be paid.

Those who have the means are asked to continue to pay bills on time, preferably online.

Health officials nationwide are asking people to wash their hands frequently to help prevent the spread of the potentially deadly virus, known as COVID-19.

“The city of Richmond will continue to operate and provide services to our residents and customers,” City Manager Terri Vela announced. “Our staff is tirelessly working to protect the health and safety of our community as we take proactive measures to minimize the social contact of our citizens and employees.”

In an effort to minimize contact, city leaders are encouraging residents to use the city’s online payment system to pay utility bills and court fines. Do that by going online to

Anyone needing assistance setting up their online account is advised to call the city’s customer service members at 281-342- 5456 .

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