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May 6, 2015

Death prompts overhaul in 911 call center

Posted: Sunday, September 30, 2012 11:27 am

DALLAS — Deanna Cook frantically called 911 to report she was being attacked by her ex-husband, only to have police knock on her door nearly an hour later and leave when no one answered. Two days later her family discovered her slain in her overflowing bathtub.

On another recent evening, a person waiting at the scene of a wreck had placed several 911 calls with no answer when another vehicle hit him, breaking his arm.

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